𝐖𝐄𝐁 𝐦𝐞𝐞𝐭𝐬 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐎𝐦𝐛𝐮𝐝𝐬𝐦𝐚𝐧 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 “𝐓𝐡𝐞 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐄𝐲𝐞, 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 𝐢𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐢𝐨𝐧𝐬”

ORANJESTAD, ARUBA

𝐖𝐄𝐁 𝐦𝐞𝐞𝐭𝐬 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐎𝐦𝐛𝐮𝐝𝐬𝐦𝐚𝐧 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 “𝐓𝐡𝐞 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐄𝐲𝐞, 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 𝐢𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐢𝐨𝐧𝐬”

The Ombudsman, ms. Jurima Bryson, announced that, following the findings of her report, she initiated contact with utility companies and emphasized that currently none of them have a clear and accessible complaints system in place.

The Ombudsman sent a copy of the report, including its recommendations, to all the utility companies. According to the law, each institution is obliged to inform the Ombudsman, within a pre-established period, how it will implement the given recommendations.

WEB contacted the Ombudsman to discuss the recommendations. During a meeting with WEB, the Ombudsman provided further explanation of the report, the standards of proper conduct, and the minimum requirements for a complaints system that ensures good service to the community.

The Ombudsman pointed out that WEB is a crucial institution for Aruba, considering its monopoly position as well as the fact that the utility company supplies Aruba with water. Water is a necessity for life and essential for survival.

In this context, the Ombudsman also emphasizes the Court ruling that states that it is not permitted to cut off water in households where minor children reside.

The Ombudsman will continue to monitor the process and hopes that the necessary steps will be taken to improve services provided to the community.

The full report, “The Listening Eye” (“Het Luisterend Oog – in kader brengen van instellingen”) and the letter of concern are available on the Ombudsman’s website, www.ombudsman.aw/en/publications/ .

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